FAQ

Is Upbeat Express Auto Transport licensed, bonded and insured?

YES! Our license and bond information is available 24/7 on the website for the US department of Transportation- Federal Motor Carrier Safety Administration (USDOT-FMCSA) at www.safersys.org

Am I covered?

All carriers are required by law to carry liability and cargo insurance to cover your vehicle while in transit. We at Upbeat Express Auto Transport have the carrier insurance company list us as certificate holder as an extra step to cover you as the customer.

How long does it take to ship a car?

Remember, no company can offer you a GUARANTEED date, day or time for pickup or delivery. This is because transit times depend on many variables including weather and road conditions, traffic, the maximum number of hours a truck driver can legally drive in a day, and a wide range of other unforeseen factors. When your order is placed, your vehicle is typically picked up within a few days and then normal drive time is used to estimate your delivery date, we offer door–to-door service which means that once your vehicle is loaded onto a truck, it stays on that truck until it is delivered.

What is door-to-door auto transport?

Door-to-door service means the driver will get the truck as close to your door as legally and safe as possible. When access to your home is restricted, the driver may ask you to meet the truck in a nearby parking lot where it is safe to load or unload. Otherwise, if possible we will pick up your vehicle at your residence, office or any other place you designate.

What if I am not available at the time the vehicle is scheduled to be delivered?

You should do your best to be present; if this is not possible you may have a trusted representative at the drop-off to accept delivery of your automobile. Make sure this person is aware that an inspection is performed and a contract bill of lading must be signed. Your representative must take the time to inspect the automobile for any damages and be sure that all damages are recorded on the bill of lading. Once the receiving documents are signed, it finalizes the delivery. So, be sure you are satisfied that the condition is the same on the receiving end, or that all damages that may be attributable to transport are documented.

What is the difference between open and enclosed carriers?

Open transport trailers are considered the industry standard and comprise about 95% of the trucks transporting vehicles today. Unless you request otherwise, your vehicle will be quoted and shipped with an open carrier. Enclosed trailers are completely covered and vehicles are positioned inside, so your car is completely protected from the elements. Enclosed carriers are typically used to transport high end luxury vehicles, antiques, or expensive specialty cars.

How much fuel should I leave in my vehicle?

It is recommended to leave between 1/8 and 1/4 tank of fuel in your vehicle. 

What types of payment?

We gladly accept any one of the following payment methods: Cash, Certified funds, MasterCard, Visa, American Express, and Discover once your vehicle has been picked up and is in route.

Can I put personal items in the vehicle?

This is not permitted since the Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto carriers. The DOT can fine a transporter $10,000 if found to be carrying household goods without proper and legal authority. Also, these items are not covered by our carriers insurance. Any damages to your vehicle due to household goods shifting or breaking are not covered. Under NO circumstance can the car contain firearms, hazardous materials, illegal substances or contraband.

Do we ship inoperable or unusual vehicles?

Yes, but it must be noted at the time you place the order. If your vehicle does not start, then it is inoperable and will require additional equipment to load and unload, thus, there is an additional fee assessed for inoperable vehicles. However, all vehicles must roll, brake and steer to be transported.

Final words from Upbeat Express Auto Transport

Weather and road conditions present challenges to timely deliveries, as well as unforeseen problems from congested traffic or even mechanical problems. Ironically, the most frequent delays we see occur at the pickup location where the car is not ready or is unavailable to be transported. These situations surface when the seller has not received final payment and will not release the vehicle, or we learn from the carrier that the vehicle is actually inoperable or oversize, or the customer has last minute changes to the order, (such as on the pickup and drop off locations.) We find that open and frequent communication with you helps to diffuse frustrations and insures there are no surprises.